On 2021-04-20 10:42:29 Jean Louis wrote:
> * Greg Knittl <[email protected]> [2021-03-21 22:27]:
> > Hi Jean Louis,
> >
> > This is generic problem across at least 2 Ontario ministries. I have also
> > encountered XFA forms for the Health Ministry Assistive Devices Program.
> > I don't know exactly where to send the complaint.
> >
> > 1. start with https://www.ontario.ca/feedback/contact-us to find the
> > right ministry to own the issue. maybe Ministry of Government and
> > Consumer Services?
> >
> > 2. escalate up that ministry, and complete their complaints process if
> > they are not responsive.
>
> I have sent letter and recommended that they make PDF by standard and
> I gave reference to: https://pdfreaders.org/pdfreaders.en.html
>
> It is however interesting that they DO have non-discriminatory policy
> and accessibility policy:
> https://www.ontario.ca/page/accessible-customer-service-policy
It's quite likely that some non-technical decision-maker(s) in the
provincial government
decided to use the particular flavour of PDF for some perceived benefit, not
realizing
that it is proprietary, and therefore not universally supported.
Leslie
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