Date: Sat, 27 May 2000 06:26:12 +0900
From: [EMAIL PROTECTED]
Subject: Toshiba warranty and add-on RAM
I had an intermittent and persistent freezing problem on Libretto 110.
Libretto and the 32 MB add-on RAM were both within 1 year warranty till July.
The shop where I bought the add-on RAM replaced it with no hassle.
The shop is Chichibu Denki in Tokyo, specializing in Toshiba products.
Must stop if you are in Tokyo. For shop details see the Japanese links
from my web page.
I had RAM made by Hagiwara Sys-Com, P/N HSD-LB32H, about US$ 160.
This looks very different from the Toshiba RAM module.
Replacement is P/N HSD-LB32T. This looks very similar
to the Toshiba RAM module and is more expensive, in the range of
US$ 200 - 250. I did not have to pay the difference.
For two weeks since the replacement I had no problems.
I assume the problem is now fixed for good.
I have one question for the list. Imagine that the problem was not
in the RAM module but in the Libretto interface to the RAM module.
How would I convince Toshiba to fix such a problem for free without
first buying an original Toshiba RAM module for US$ 600?
I first visited the Toshiba service center. At that time I could
not even boot with the RAM module. Toshiba technician took out
the third party RAM, inserted Toshiba RAM, and Libretto booted.
Then he returned the third party RAM and Libretto booted again
because re-seating the faulty RAM module always fixed the problem
at least for one day. It was not clear if the problem was in the
RAM module or in the connector but Toshiba would not investigate
the problem further with a third party RAM module. Did somebody
have a similar problem?
If I still had the problem after replacing the RAM module
I would have asked Toshiba to keep the Libretto running
in the shop with a Toshiba RAM module. If they agreed and
if that reproduced the problem I would expect that they
would fix the problem for free. But if that did not
reproduce the problem they would probably charge me for
the diagnostic work.
I did use the SimmTester program recommended by David.
I was impressed by the program but it did not help.
I could get the Libretto to freeze within that program
without getting memory error reports. I could usually
reproduce the problem by pressing the keys around the
Ctrl key, near the RAM module, or by closing the lid.
Both procedures applied pressure to the RAM module.
Ken Akiba
http://www.BigFoot.com/~Libretto.M3/
[EMAIL PROTECTED]
-------- Original Message --------
> Subject: Re: 110 memory: testing and replacing
> Date: Thu, 27 Apr 2000 10:11:03 -0700
> From: David Chien <[EMAIL PROTECTED]>
> Reply-To: Libretto <[EMAIL PROTECTED]>
> To: Libretto <[EMAIL PROTECTED]>
>
> Date: Thu, 27 Apr 2000 10:07:37 -0700 (PDT)
> From: David Chien <[EMAIL PROTECTED]>
> Subject: Re: 110 memory: testing and replacing
>
> Test under DOS only. Windows can crash now and then for no better
> reason and cause a false positive.
>
> Use DocMemory, a free memory tester that writes lots of patterns into
> every memory address over and over again to check the integrity of the
> system.
>
> http://www.simmtester.com/PAGE/products/doc/docinfo.asp
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