Just got a call from Zen. The leased line is down and we're on the ADSL backup.
I'm preparing to go into the office if needed. Awaiting a callback from Zen. Thanks Dave Begin forwarded message: > From: Zen Technical Support <[email protected]> > Subject: Your Zen Fault tracker link - fault ref. 138424 > Date: 13 November 2012 09:30:07 GMT > To: [email protected] > Reply-To: [email protected] > > Zen Fault Tracker for Fault ref. 138424 > Please do not reply to this email. If you have questions please submit them > via the online fault tracker (see link below) to ensure they reach the person > dealing with your fault. > > The following fault has been opened: > Fault ref: 138424 > Date fault opened: Tuesday 13th November 2012, 9:21am > Product/service: Zen Ethernet 100 > Bandwidth: 10 Mbps > Contract Length: 3 Years > Bandwidth Type: Premium > 2C00807211 > Installation > Address: Suite 220 > The Quorum > Cambridge > Order Id: 803244 > Track your Fault Online > To view the full details of this fault and to ensure you receive updates and > history for this fault please click on the following link: > https://secure.zen.co.uk/zebra/sec/fault.asp?f=138424&a=683586260774 > Updates from Zen are typically provided once per day - Monday to Friday. > > Providing Zen with additional information > Technical Support may request additional information from you in order to > progress the fault. Use the form on the page linked above to respond to these > requests. > > Please note: further notification of updates will not be sent unless you > visit the fault tracking page using the link above. > > Mobile Updates > If you wish to receive updates to your mobile via SMS text message please > request this using the form on the fault tracker - and provide your mobile > number for these updates. > > Contacting Technical Support > We recommend using the form on the page linked above to contact Technical > Support, however if you do need to contact Technical Support by telephone we > advise calling between 12pm and 4pm on 0845 058 9009 or 01706 902 009. You > can also check for Technical Support's current call queue times here, before > calling. > > Best regards > > Technical Support > -------------------------------------------------- > Zen Internet Ltd > Sandbrook Park > Sandbrook Way > Rochdale > OL11 1RY > > Customer Billing email: [email protected] > Credit Control email: [email protected] > Sales email: [email protected] > Partner email: [email protected] > Support email: [email protected] > Web: www.zen.co.uk > > Switchboard: 0845 058 9000 or 01706 902 000 > Support help line: 0845 058 9009 or 01706 902 009 > Fax: 0845 058 9005 or 01706 902 005 > > Follow us on Twitter: http://twitter.com/zeninternet > -------------------------------------------------- > > The information contained in this email may be confidential and may also be > legally privileged. It is intended solely for the addressee(s). If you are > not the intended recipient then please delete forthwith. > > If a quotation is included, it is provided for budgetary purposes only and is > subject to status. Charges exclude VAT and are correct at time of quotation, > but may change at any time. All transactions are subject to the appropriate > Zen Internet Ltd Terms and Conditions. > > Zen Internet Limited is registered in England No. 03101568, VAT Reg No. 686 > 0495 01. >
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