Just got an update from Zen. The problem is at the C+W POP that is causing widespread problems in the area, not just for us. Some box in there just isn't passing packets through. They tried a remote reboot but that didn't fix it.
An engineer has been dispatched to the site, and they've promised to update me during the day. Thanks Dave On 13 Nov 2012, at 09:32, Dave Pigott <[email protected]> wrote: > Just got a call from Zen. The leased line is down and we're on the ADSL > backup. > > I'm preparing to go into the office if needed. Awaiting a callback from Zen. > > Thanks > > Dave > > Begin forwarded message: > >> From: Zen Technical Support <[email protected]> >> Subject: Your Zen Fault tracker link - fault ref. 138424 >> Date: 13 November 2012 09:30:07 GMT >> To: [email protected] >> Reply-To: [email protected] >> >> Zen Fault Tracker for Fault ref. 138424 >> Please do not reply to this email. If you have questions please submit them >> via the online fault tracker (see link below) to ensure they reach the >> person dealing with your fault. >> >> The following fault has been opened: >> Fault ref: 138424 >> Date fault opened: Tuesday 13th November 2012, 9:21am >> Product/service: Zen Ethernet 100 >> Bandwidth: 10 Mbps >> Contract Length: 3 Years >> Bandwidth Type: Premium >> 2C00807211 >> Installation >> Address: Suite 220 >> The Quorum >> Cambridge >> Order Id: 803244 >> Track your Fault Online >> To view the full details of this fault and to ensure you receive updates and >> history for this fault please click on the following link: >> https://secure.zen.co.uk/zebra/sec/fault.asp?f=138424&a=683586260774 >> Updates from Zen are typically provided once per day - Monday to Friday. >> >> Providing Zen with additional information >> Technical Support may request additional information from you in order to >> progress the fault. Use the form on the page linked above to respond to >> these requests. >> >> Please note: further notification of updates will not be sent unless you >> visit the fault tracking page using the link above. >> >> Mobile Updates >> If you wish to receive updates to your mobile via SMS text message please >> request this using the form on the fault tracker - and provide your mobile >> number for these updates. >> >> Contacting Technical Support >> We recommend using the form on the page linked above to contact Technical >> Support, however if you do need to contact Technical Support by telephone we >> advise calling between 12pm and 4pm on 0845 058 9009 or 01706 902 009. You >> can also check for Technical Support's current call queue times here, before >> calling. >> >> Best regards >> >> Technical Support >> -------------------------------------------------- >> Zen Internet Ltd >> Sandbrook Park >> Sandbrook Way >> Rochdale >> OL11 1RY >> >> Customer Billing email: [email protected] >> Credit Control email: [email protected] >> Sales email: [email protected] >> Partner email: [email protected] >> Support email: [email protected] >> Web: www.zen.co.uk >> >> Switchboard: 0845 058 9000 or 01706 902 000 >> Support help line: 0845 058 9009 or 01706 902 009 >> Fax: 0845 058 9005 or 01706 902 005 >> >> Follow us on Twitter: http://twitter.com/zeninternet >> -------------------------------------------------- >> >> The information contained in this email may be confidential and may also be >> legally privileged. It is intended solely for the addressee(s). If you are >> not the intended recipient then please delete forthwith. >> >> If a quotation is included, it is provided for budgetary purposes only and >> is subject to status. Charges exclude VAT and are correct at time of >> quotation, but may change at any time. All transactions are subject to the >> appropriate Zen Internet Ltd Terms and Conditions. >> >> Zen Internet Limited is registered in England No. 03101568, VAT Reg No. 686 >> 0495 01. >> >
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