When reporting Uber experiences it matters whether the requested ride
was during the governor's declared state of emergency.  Price controls
during the pandemic caused a shortage of drivers.  The Boston Globe
had some articles on this effect.

On 8/2/21, Dan Paul <[email protected]> wrote:
> We had a terrible experience with Uber.
> We called a day ahead to order a ride from Lincoln to the airport. At 6 am
> the following morning we were standing in our driveway with our luggage and
> no ride showed up. We called and got a rude answer that somehow it was our
> fault for reserving the ride too soon (or somesuch) and they had no one
> available to pick up up. Luckily we got a taxi to come from Lexington and
> made our flight on time. At twice the price, of course.
> No more Uber for me!
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