Thank you for that update. I hope all would update past reviews if service changes.
And, it is helpful to hear negative experiences. Perhaps word will get back to service providers and they then take heed! Sars Sent from my iPhone > On Oct 10, 2021, at 6:50 AM, Cmontie <[email protected]> wrote: > > > Ellen > > Thank you for compiling this list. I’m glad that Kati had a good experience > with Muirfield Mechanical—we too had a good experience a couple years ago and > at one point May have even also recommended them on LT— > > —however: not any more!— > > Things have changed, and we now recommend NOT using Muirfield Mechanical. > Buyer beware! > > This year when we called on Muirfield for additional work, it has been a > nightmare. Without going into all the details, I’ll just say that we had to > hire an independent inspector to come out and assess and record all the > problems. Also, reps from MassSave are coming out to assess and problem > solve. Meanwhile Muirfield has been virtually non responsive. Finally after > reaching out multiple times, Muirfield’s sales rep came out, admitted their > error, and promised to make things right. He said he had spent much of the > late summer making house calls to unhappy customers whose new systems had > problems. His version of problem solving (due to their own installation > errors and poor calculations) took the form of $7000 in additional charges to > fix the problem they acknowledged they caused. (?!) > > All they want to do these days is sell equipment—installation and customer > service has gone to the dogs. > > Very disappointing and frustrating—avoid Muirfield. > > > >> From: Ellen Meyer Shorb <[email protected]> >> To: Lincoln Talk <[email protected]> >> Cc: Paul Shorb <[email protected]> >> Subject: [LincolnTalk] Heat pump installer recs >> Message-ID: >> >> >> Hi all: >> >> The following heat pump/mini split installers were recommended: >> > ……. > >> - *Muirfield Mechanical Services*, 978-263-7130, muirfieldmechanical.com, >> "provided excellent service >> and were recommended at a local 2019 HeatSmart Expo" (Kati Winchell) > > > Best > > Carolyn Montie > -- > The LincolnTalk mailing list. > To post, send mail to [email protected]. > Search the archives at http://lincoln.2330058.n4.nabble.com/. > Browse the archives at https://pairlist9.pair.net/mailman/private/lincoln/. > Change your subscription settings at > https://pairlist9.pair.net/mailman/listinfo/lincoln. >
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