I had a very similar experience in 2020 with Wind River. Missed 3 dates, wrong 
address, wrong plans, sent a pump truck to fix a broken supply pipe. The driver 
was embarrassed- as he said this happens a lot. 
I researched a bit and switched to Fairbanks Septic in Sudbury. Jonathan 
Fairbanks is the owner - operator and he takes great pride in his company’s 
performance.

Stephen Dirrane 

Sent from my iPhone

> On May 1, 2022, at 5:03 PM, Mark Levinson <[email protected]> wrote:
> 
> 
> I have previously recommended Windriver Environmental in Marlborough for 
> septic services.  We have used them for many years, and they have always been 
> reliable, competent, and reasonably priced.  However, that was not the case 
> with the most recent tank pumping.
>  
> They did not show up for two consecutive appointments to pump the tank.  
> After several phone calls, they did show up the third time—to the wrong 
> location.  Judging by the photos in their report, they pumped a tank at the 
> buildings behind us.
>  
> When I notified them of this fact, they said a supervisor would call.  That 
> never happened.  After several more calls to them, I was finally able to get 
> them to come and pump our tank.
>  
> I don’t know what their problem is, but it’s too bad.  We won’t be using them 
> again.
>  
> Mark
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