On 2021-08-02 16:09, Stephen Loosley wrote:

> A portion of the report is dedicated to the "connectivity catastrophe" and 
> sheds light on the disruptions people have experienced due to 
> less-than-optimal internet service since the switch to remote work last 
> March. During this time period, slow website loading times is the top 
> connectivity complaint (49%) followed by "video calls freezing" (34%) and 
> service outages (33%). Issues involving internet providers (29%) and 
> streaming content (25%) round out the top five, in order.

In many cases the problem may be due to competition for bandwidth within the 
home.  A family of two working parents trying to use applications not designed 
to run remotely in the first place who are sharing a 30 Mbit/s FTTN connection 
with three teenagers, at least one of whom will be running a video app, just 
isn't likely to work well when we have a whole surburb doing the same.

The problem can often be alleviated by buying an expensive modem which enforces 
a bandwidth budget on the basis of LAN port.  So one QoS-prioritised port 
services the office, one is a LAN outlet for domestic use such as TV, and one 
is allocated to a stand-alone WiFi access point.  This works quite well, as the 
bread-winners are at least guaranteed some minimum service level.  Giving QoS 
priority to essential, low-bandwidth applications like VoIP is useful too, but 
usually requires an external ATA.

I think this problem originated with the Abbott / Turnbull redesign of the NBN. 
 Most users seem to have rubbish modems which are simply not up to the job, and 
there's almost no ACA regulation of their quality, performance, OR security.  
It was all so forseeable,,,,

David Lochrin


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