Hi Jim, With hindsight, it might have been worth waiting to see if I did get charged - surely, Link is not a valid way to learn about a new charge.
Marghanita On 20/11/15 12:11, Jim Birch wrote: > Telstra are appalling at slipping in charges without much visible advice. > When I've complained they seem happy to wipe them but I guess a lot of > people just pay up rather than go through the maddening call centre > process. They do have some links to do it asynchronously by email, bless > their hearts. > > Better check I'm not getting paper accounts... > > Jim > > > > On 20 November 2015 at 11:49, Marghanita da Cruz <[email protected]> > wrote: > >> Well Gerd has signed me up to to electronic billing and offered to waive a >> fee he did not tell me about. >> >> I guess Telstra thinks announcing a charge for paper bill on a website (no >> mention on the paper bill >> itself) is sufficient. >> >> Wonder what the ACCC and Telecommunications Ombudsman will have to say >> about this over coming months. >> >> Marghanita >> >> On 18/11/15 15:44, Marghanita da Cruz wrote: >>> Anyone else still with Telstra? >>> >>> While trying to enquire about a spurious call charge on my bill I cam >> across info saying Telstra is >>> going to start charging $3.20 for paper bills and over the counter >> payments. >>> >>> I have struggled to ascertain whether this applies to my plan and have >> just sent them an enquiry. >>> They have sent an acknowledgement but it doesn't include what my query >> was - anyway I guess Gerd is >>> onto it:. >>>> Leave it with us, >>>> >>>> *Gerd Schenkel* >>>> >>>> *Executive Director, Telstra Digital Sales and Service* >>> >>> Marghanita >>> >> >> >> -- >> Marghanita da Cruz >> Telephone: 0414-869202 >> http://www.ramin.com.au >> >> _______________________________________________ >> Link mailing list >> [email protected] >> http://mailman.anu.edu.au/mailman/listinfo/link >> > _______________________________________________ > Link mailing list > [email protected] > http://mailman.anu.edu.au/mailman/listinfo/link > -- Marghanita da Cruz Telephone: 0414-869202 http://www.ramin.com.au _______________________________________________ Link mailing list [email protected] http://mailman.anu.edu.au/mailman/listinfo/link
