On 2016-03-29 09:47 JanW wrote: > http://janwhitaker.com/a-minister-replies-re-nbn-sort-of/
The reply is completely inappropriate because it rambles on about a delay in initial connection whereas the complaint concerned a delay in restoring service, quote: "Thank you for your email dated 15th February 2016 to Senator [...] concerning a Facebook post about connecting a National Broadband Network (nbn) to a residence." That completely changes the character of the complaint. A delay in connection won't leave the customer without any service, assuming they have an existing POTS service, but a 21-day delay in _restoring_ service is quite unacceptable. The reply was probably just canned text from a standard form of words. Don't these people even have the courtesy to read the letter? David L. _______________________________________________ Link mailing list Link@mailman.anu.edu.au http://mailman.anu.edu.au/mailman/listinfo/link
