1. Deny there's any problem.
2. When the lie is exposed, try to buy-off the complainant.
This is the company to which John Howard gifted our telecommunications infrastructure.
<http://www.abc.net.au/news/2017-02-01/telstra-customer-lodges-complaint-over-suspect-business-practice/8229288>

--
David Boxall                    |  For when the One Great Scorer comes
                                |  To mark against your name,
http://david.boxall.id.au       |  He writes-not that you won or lost-
                                |  But how you played the game.
                                                      --Grantland Rice
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