On Tue, Mar 3, 2020 at 5:22 PM David <[email protected]> wrote:
> I have no desire for an account with Salesforce.com, which is a "customer > relations manager" and marketing company apparently based in San Franscisco. > You likely have dozens of "accounts" with Salesforce, but calling it a CRM system is a bit like calling the Sydney Opera House a Karaoke club. Salesforce is the largest software-as-a-service in the world, and is used by thousands of companies - for some CRM activities as you've stated, but for many others as a development platform for other customer-based service systems - like Service NSW - and so much more. You likely interact with Salesforce (or SFDC as it's often called - Salesforce Dot Com) dozens of times a week without actually knowing it. So much for privacy, it's pretty clear all residents personal information > id held offshore. What proof do you have of this? Salesforce has datacenters (physical, co-located, and/or cloud-based) in countries all around the world - including Australia. I don't know that Service NSW is using one in Australia, but I would strongly suspect they are. > Why is there no mandatory requirement for all personal information to be > held solely in Australia and under the direct control of Government? > Depends what you mean by "Direct Control', but if you are ruling out cloud service providers of various forms (such as Salesforce), then I damn well hope not. Such a rule would put Australian Government IT back into the last century. Yes, there should absolutely be controls in place (and there are) - but that's different to simply saying "no cloud providers". Scott _______________________________________________ Link mailing list [email protected] http://mailman.anu.edu.au/mailman/listinfo/link
