Hello, I am thinking of implementing Linphone as CTI solution for our customer service team which means that any agent need to be able to define within the telephone system whether a call can be routed to the agent as he/she is available or if the call should be rather diverted to any other agent since the original agent is not available.
I have tried to use "Presence Status" online, offline, busy etc. modes but it as far as I can tell "Presence Status" is only presenting the status of the users to other users rather than diverting calls between available / not available agents. Is this correct? If so, is there any other way for users to let the telephone system know they are temporarilly not able to receive calls so the telephone system should route them to a different user through Linphone? Kind Regards, Maciej -- x:hibit projects UG (haftungsbeschränkt) Fürstenplatz 1 D-14052 Berlin fon:+49.30.263.966.54 fax:+49.30.263.966.40 https://www.xhibit.de <http://www.xhibit.de/> Amtsgericht Charlottenburg, HRB 128883 Steuernummer 27/601/30871 Geschäftsführer Johannes Krug
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