Hello. I think what you need is a busy lamp field feature.
Linphone doesn't support it yet, but we can develop it for you for a fee if you want. That said we already have a lot of scheduled developments for this year so we could be available only next year. To contact our commercial service, please fill our Typeforms available here <https://linphone.org/contact#content-bottom3> (click on contact-us). Regards, Peio Rigaux Junior Software Engineer Belledonne Communications, the company behind Linphone Linphone.org <https://linphone.org/> Le 25/02/2021 à 15:26, Maciej Stawinski a écrit : > Hello, > I am thinking of implementing Linphone as CTI solution for our > customer service team which means that any agent need to be able to > define within the telephone system whether a call can be routed to the > agent as he/she is available or if the call should be rather diverted > to any other agent since the original agent is not available. > > I have tried to use "Presence Status" online, offline, busy etc. modes > but it as far as I can tell "Presence Status" is only presenting the > status of the users to other users rather than diverting calls between > available / not available agents. Is this correct? > > If so, is there any other way for users to let the telephone system > know they are temporarilly not able to receive calls so the telephone > system should route them to a different user through Linphone? > > Kind Regards, > Maciej > > -- > > x:hibit projects UG (haftungsbeschränkt) > > Fürstenplatz 1 > D-14052 Berlin > fon:+49.30.263.966.54 > fax:+49.30.263.966.40 > https://www.xhibit.de <http://www.xhibit.de/> > > Amtsgericht Charlottenburg, HRB 128883 > Steuernummer 27/601/30871 > Geschäftsführer Johannes Krug > > > _______________________________________________ > Linphone-users mailing list > Linphone-users@nongnu.org > https://lists.nongnu.org/mailman/listinfo/linphone-users
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