On Thursday, 05/04/2006 at 09:32 ZE8, John Summerfied
<[EMAIL PROTECTED]> wrote:
> Better, users forking out dollars for the product (or seriously thinking
> of doing so) should whinge and grip to their official IBM contacts.
If you have a support contract, then you should take it up with the
Support Center. That's the "official IBM contact". If you just want a
startup script, tell them you cannot find any documentation on the correct
way to automatically start the server. Let *them* hunt for the
information.
If you install a new level of WAS or whatever and the init script doesn't
work any more, call them. Make *them* figure it out. ("I can't find this
in your Migration information.")
If they say, "That's a How-To question" then you rebut with a discussion
about lack of documentation. If they provide a script that doesn't work
when you upgrade Linux, again, make *them* figure out why. ("You say you
support SLES 10...the startup script you provided me doesn't work any
more.")
> People hve been whinging and griping in public fora such as this for
> years to no avail; time to make IBM consider it carefully and seriously.
> If the weight of public opinion actually costs money (support costs,
> maybe sales), maybe IBM will fix it.
Sales won't be an issue, but customer satisfaction will be. Workload of
Level 2 will be. If people who want IBM to fix the problem call it in, it
will get fixed. It will undoubtedly take perseverence by several
customers to make the point.
Alan Altmark
z/VM Development
IBM Endicott
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