I use the link: https://www-304.ibm.com/ibmlink/etr/etr.wss
After log in I do;
1) ETR ask a question
2) z/VM Operating System and Related Products
3) Linux for zSeries (SuSE, TurboLinux, Red Hat)
That normally gets the ball rolling.
They will work on any issue until/unless they find it is a defect in the
distribution.
If they have to contact Red Hat, at that point they will ask for you Red
Hat acct number to use when they work with Red Hat for you...
Paul W. Ayer,
State Street Corporation | Global Infrastructure Services | 1776
Heritage Drive, JAB4E, North Quincy, MA 02171
P 617-985-8671 | F 617-537-2033 | [email protected]
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-----Original Message-----
From: Linux on 390 Port [mailto:[email protected]] On Behalf Of
Bauer, Bobby (NIH/CIT) [E]
Sent: Wednesday, October 27, 2010 7:17 AM
To: [email protected]
Subject: Re: Support thru IBM?
Thanks, worth a try.
Bobby Bauer
Center for Information Technology
National Institutes of Health
Bethesda, MD 20892-5628
301-594-7474
-----Original Message-----
From: RPN01 [mailto:[email protected]]
Sent: Tuesday, October 26, 2010 4:16 PM
To: [email protected]
Subject: Re: Support thru IBM?
I use the z/VM tree, and specify in the beginning of the problem
description
that it is a RedHat Linux problem, and that we get out service from IBM,
but
that there is no option for it in the IBMLink tree. It gets to the right
person somehow.
--
Robert P. Nix Mayo Foundation .~.
RO-OC-1-18 200 First Street SW /V\
507-284-0844 Rochester, MN 55905 /( )\
----- ^^-^^
"In theory, theory and practice are the same, but
in practice, theory and practice are different."
On 10/26/10 2:08 PM, "Harder, Pieter" <[email protected]>
wrote:
> Yes, you can (at least for Suse I have done so). You illogically have
to
> follow the z/OS tree and Linux is linked in as a z/OS subproduct.
>
> ________________________________________
> Van: Linux on 390 Port [[email protected]] namens Bauer, Bobby
(NIH/CIT)
> [E] [[email protected]]
> Verzonden: dinsdag 26 oktober 2010 20:43
> Aan: [email protected]
> Onderwerp: Re: Support thru IBM?
>
> We've been told you can't use IBMLINK to open a problem.
>
> Bobby Bauer
> Center for Information Technology
> National Institutes of Health
> Bethesda, MD 20892-5628
> 301-594-7474
>
>
>
> -----Original Message-----
> From: RPN01 [mailto:[email protected]]
> Sent: Tuesday, October 26, 2010 12:00 PM
> To: [email protected]
> Subject: Re: Support thru IBM?
>
> The short answer is "Yes".
>
> We do it both ways.
>
> --
> Robert P. Nix Mayo Foundation .~.
> RO-OC-1-18 200 First Street SW /V\
> 507-284-0844 Rochester, MN 55905 /( )\
> ----- ^^-^^
> "In theory, theory and practice are the same, but
> in practice, theory and practice are different."
>
>
>
> On 10/26/10 7:27 AM, "Bauer, Bobby (NIH/CIT) [E]"
<[email protected]>
> wrote:
>
>> To those who have Redhat support through IBM, are you able to enter a
problem
>> using IBMLINK or do you have to call?
>>
>> Thanks
>> Bobby Bauer
>> Center for Information Technology
>> National Institutes of Health
>> Bethesda, MD 20892-5628
>> 301-594-7474
>>
>>
----------------------------------------------------------------------
>> For LINUX-390 subscribe / signoff / archive access instructions,
>> send email to [email protected] with the message: INFO LINUX-390
or
>> visit
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>>
----------------------------------------------------------------------
>> For more information on Linux on System z, visit
>> http://wiki.linuxvm.org/
>
> ----------------------------------------------------------------------
> For LINUX-390 subscribe / signoff / archive access instructions,
> send email to [email protected] with the message: INFO LINUX-390
or visit
> http://www.marist.edu/htbin/wlvindex?LINUX-390
> ----------------------------------------------------------------------
> For more information on Linux on System z, visit
> http://wiki.linuxvm.org/
>
> ----------------------------------------------------------------------
> For LINUX-390 subscribe / signoff / archive access instructions,
> send email to [email protected] with the message: INFO LINUX-390
or visit
> http://www.marist.edu/htbin/wlvindex?LINUX-390
> ----------------------------------------------------------------------
> For more information on Linux on System z, visit
> http://wiki.linuxvm.org/
>
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> ----------------------------------------------------------------------
> For LINUX-390 subscribe / signoff / archive access instructions,
> send email to [email protected] with the message: INFO LINUX-390
or visit
> http://www.marist.edu/htbin/wlvindex?LINUX-390
> ----------------------------------------------------------------------
> For more information on Linux on System z, visit
> http://wiki.linuxvm.org/
----------------------------------------------------------------------
For LINUX-390 subscribe / signoff / archive access instructions,
send email to [email protected] with the message: INFO LINUX-390 or
visit
http://www.marist.edu/htbin/wlvindex?LINUX-390
----------------------------------------------------------------------
For more information on Linux on System z, visit
http://wiki.linuxvm.org/
----------------------------------------------------------------------
For LINUX-390 subscribe / signoff / archive access instructions,
send email to [email protected] with the message: INFO LINUX-390 or
visit
http://www.marist.edu/htbin/wlvindex?LINUX-390
----------------------------------------------------------------------
For more information on Linux on System z, visit
http://wiki.linuxvm.org/
----------------------------------------------------------------------
For LINUX-390 subscribe / signoff / archive access instructions,
send email to [email protected] with the message: INFO LINUX-390 or visit
http://www.marist.edu/htbin/wlvindex?LINUX-390
----------------------------------------------------------------------
For more information on Linux on System z, visit
http://wiki.linuxvm.org/
