Hmmmm...  By the time I was an IBMer-- around 1998-- getting a "1"
seemed to be a political decision, and,  by around 2005 (+/- 1 year)
getting a "2" was difficult, so a 2.5 was invented.  I imagine, by
now, there are 2.6, 2.7, 2.8 and 2.9.  "3"s were common, too, and,
towards the end, I believe, managers likely had to hand out a certain
percentage of threes in order to maintain some level of attrition.

Frankly, IMHO, I believe that the first people exiting-- whether by
their own choice or not-- were the least politically savvy.  From my
own POV, my selection was via bean-counter since their spreadsheets
could not account for all of the hats I was wearing running a Q/A
Universal Server Farm... and, likely, assigned me to the lowest-value
hat of those I wore.

There were some things I very very very much miss about the work I did
and how, in running and attempting to improve the lab, I used a wide
array of my skills and achieved some victories despite challenges, all
to be brought down by some anonymous bean-counter with a spreadsheet.

With spreadsheets it no longer takes killing a million men to make one
a statistic.

Leaders maximize gains;  Managers merely minimize losses.

The real problem, as I've seen commented elsewhere, is the regulatory
environment;  I recall AT&T pretty much ceased to exist for a year or
so around 1999-2000 when, after that company was acquiring other
companies to make sure that no matter what the next big thing was,
that AT&T would have a piece of the action, I think it was Carl Icahn
who basically liquidated the company.  With Sarbanes-Oxley, the whole
"quarterly myopia" is further reinforced.

With SOX, the accounting folks see customer service as NOT adding to
share-holder value THIS QUARTER.

Look at Verizon;  In spring 2009 they UNILATERALLY cut contractor
billing rates by 10%.

As hosed as IBM might be, Verizon, I believe, is further along in
destroying itself.

Well, that's the view from where I have usually been-- from somewhere
near the bottom of the management food-chain.  (At Verizon I was even
lower than that since I was a contractor at the time.)

I gotta admit, though, that working for a privately held firm is
(slightly) improved...  but this philosophy is spreading further and
further and affecting the world at large.  Privately held firms are, I
believe, slightly more capable of looking at future quarters NOW...
depending upon their management style.

IBM is just one tree.  The whole forest isn't dying because of IBM,
but the same flames threaten everything.

-soup

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