Meyer, Kenneth J wrote: > John, you are right on about Verizon. They are no longer the same company. > I (personal) have ceased our internet/FIOS contract and will be shortly doing > the same > with our cell phone service. They forgot what it means to strive for > excellent > service that breeds customer loyalty. I would never treat a paying customer > the way they seem to.
Kenneth, a warning about your wireless service-- Make sure you get all the information-- preferably in writing-- about fees and the like even when you terminate service after contract end... and, really, do not expect to get that last payment back. Somehow, through Verizon's magical accounting system, the payment we were supposed to get refunded somehow turned into over $300 they said we owed them... two months after contract end (and termination of service). My finer half was making sure all the i's got dotted and all the t's crossed and VzW *still* attempted to gouge us. As much as I dislike DimHouse (a/k/a "BrightHouse", not that they earned that name) they haven't ridden roughshod over us quite yet-- though that f**king Ubee "Lightning" router/wifi/whatever isn't exactly reassuring w/r/t stability. Of course YMMV; Our case may have been (ahem) "unusual". There was a time when IBM's service pretty much *defined* "good service"; I don't have much experience, now, on the outside, but some of IBM's decisions-- like quintupling the price for Informix after buying them up-- makes using the TLA of "IBM" anathema within my current workplace... and we have a couple of applications where AIX's internal I/O architecture would be a great fit for... except that this company wants nothing to do with IBM *ever again*. I recall from a PBS program with Tom Peters where he talks about HP (IIRC) giving a customer grief over a $0.25 part where they said the customer "abused the equipment"... and the VP said he would never spend another dime with the company, adding "It might not make the most sense... but it's *my money*". Spreadsheets encourage "tangible" accounting... but there are a LOT of intangibles in business because, face it, as humans, we're all made of meat. http://www.eastoftheweb.com/short-stories/UBooks/TheyMade.shtml (safe for work) -soup -- John R. Campbell Speaker to Machines souperb at gmail dot com MacOS X proved it was easier to make Unix user-friendly than to fix Windows "It doesn't matter how well-crafted a system is to eliminate errors; Regardless of any and all checks and balances in place, all systems will fail because, somewhere, there is meat in the loop." - me ---------------------------------------------------------------------- For LINUX-390 subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO LINUX-390 or visit http://www.marist.edu/htbin/wlvindex?LINUX-390 ---------------------------------------------------------------------- For more information on Linux on System z, visit http://wiki.linuxvm.org/
