Myst wrote:
>
> On Sat, 10 Apr 1999, Dave Mielke wrote:
>
> > On Sat, 10 Apr 1999, Myst wrote:
> >
> > That may be what you'd like, but you're being unreasonable. RedHat survives by
> > selling support. You are expecting free support, when you haven't even
> > supported them. The distributer you used probably got its RedHat image for
> > free, as RedHat makes its stuff available for free. Since you paid your money
> > to that distributer, it is the company which should be supporting you.
...
> > I guess you now know who not to do business with in the future. Next time, why
> > not do business with RedHat directly?
Sage advice...
> Well first of all, I didn't realize that I -wasn't- buying a RedHat product.
> When a customer goes into a software store and buys a package that says
> "The Complete Redhat Linux 5.2 Operating System Deluxe", one assumes that
> they are buying it a _Redhat_ product.. There is nothing on the box that
> states otherwise. Secondly, if RedHat wants customer support, they shouldn't
> let anyone else package their product and sell it - at least without being
> very specific about the distributors packaging being very clear in stating
> that the product they are buying is NOT a RedHat Linux product. I would
> have been happy to support them with my 40 bucks if they had HAD the
> product in the OfficeMax store I bought it from to begin with.
A reasonable expectation. I think I'd have to make a similar
assumption.
However, the basis of Linux -- or at least one of the more evangelical
ones -- is free availability of the code. I can download th RH
distribution and package it with anything I want... although it'd not be
of much use to someone with a book on gardening, I suspect. Macmillan
should cut a deal on support, or offer it themselves...
> But regardless, RedHat's not giving customers who are using their operating
> system technical support just because they didn't buy it specifically from
> them is pretty shabby - pretty much the equivalent of HersheysSquirt Inc
> telling a handicapped customer they won't help them open their child-proof
> squirtbottle because the product was purchased at K-Mart and not directly
> from them.
I just looked at the box I got from RedHat, and it says just what you
described. My assumption would be that, if it came in a box, and the
box said "support," then RH should support it.
THAT SAID, let's end the rant. You're getting some good advice from
folks more knowledgable than me, and they're gonna get you back on-track
pretty fast.
> > >so I end up with NO technical support at all? *sigh*
> > >
> > That's exactly what these mailing lists are for, aren't they?
>
> Mailing lists are fine, but a real voice on the end of the line always
> makes one feel so much more confident. =)
Actually, I found I prefer the lists. The responses are faster, albeit
occassionaly a bit ascerbic, and usually on-target. ;-)
TTFN, gerry
--
Gerry Creager | Never ascribe to Malice that
Mapping Sciences Laboratory | which can adequately be
Texas A&M University | explained by Stupidity.
409.845.7201 (Phone) | -- Lazerus Long
409.845.2273 (Fax)
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