Dell - Internal Use - Confidential
Henrique,
Can you provide a description of your symptoms? Also, a service tag would help
to point you in the right direction.
Beyond that, do the issues go away if you download an older bios .exe and
manually flash it from USB via the F12 menu?
Benjamin Morgan
Technical Solutions Consultant [Linux] Client Resolution Expert Center
Dell EMC| Commercial Advanced Technical Solutions
Phone: (512) 513-5211
Email: ben.mor...@dell.com
Office Hours: 7:30 am - 4:30 pm Central, Monday - Friday
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-----Original Message-----
From: linux-desktops-bounces On Behalf Of linux-desktops-request
Sent: Friday, August 25, 2017 12:00 PM
To: linux-desktops <linux-deskt...@lists.us.dell.com>
Subject: Linux-Desktops Digest, Vol 101, Issue 1
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Today's Topics:
1. report firmware bug (Henrique Ferreiro)
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Message: 1
Date: Fri, 25 Aug 2017 07:45:14 +0000
From: Henrique Ferreiro <henrique.ferre...@gmail.com>
Subject: [Linux-Desktops] report firmware bug
To: <linux-desktops@dell.com>
Message-ID:
<caau6i76sa5fhjh1+ocsvovj7nwv2kh8g7uetkjyi8kgxp2g...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Hi!
I have a Dell XPS 15 9560 and happily update firmware using gnome-software.
Unfortunately, I have a few problems since the last firmware update, 0.1.3.4.
Apparently I cannot downgrade the firmware (
https://github.com/hughsie/fwupd/issues/192) though I was told to report that
to Dell Support. My attempts at doing that involved running some Windows
software (Dell Detect).
Do you know how to report firmware issues to Dell?
Cheers,
Henrique.
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