On 2014-01-15T15:05:02, Ulrich Windl <[email protected]> wrote:
> "My man at Novell" knows about the issue, too ;-)
%s/Novell/SUSE/g
> I understand that Novell does not want to read about bugs in their products in
> mailinglists, just as customers don't want to see bugs in the products they
> are
> using. Talking about them may improve the situation, while just being silent
> doesn't really help any of the two.
That's not really the issue. But that noone can really help you here.
It's like reporting a bug in SLES' (or RHEL's, for that matter) kernel
on LKML. They'll tell you to take it to your vendor.
And even if they wanted to, you're not providing enough context, not
enough configuration, etc. And OCFS2 is not the main focus on this list,
so all the OCFS2 experts read another.
And the people that could help you from SUSE won't do this here, because
- as you said - you also raise this via support. (Or maybe you don't,
because sometimes, you say it's not important enough, so we'd have to
double check.) So we use that channel to respond (us being dedicated to
the product's quality, getting paid to do so and all that); leaving the
mailing list either with a bad impression of a hanging discussion or
having to do the work/write-up twice.
The derisive style doesn't inspire a lot of motivation, either.
Regards,
Lars
--
Architect Storage/HA
SUSE LINUX Products GmbH, GF: Jeff Hawn, Jennifer Guild, Felix Imendörffer, HRB
21284 (AG Nürnberg)
"Experience is the name everyone gives to their mistakes." -- Oscar Wilde
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