>>> Lars Marowsky-Bree <[email protected]> schrieb am 15.01.2014 um 15:16 in >>> Nachricht <[email protected]>: > On 2014-01-15T15:05:02, Ulrich Windl <[email protected]> > wrote: > >> "My man at Novell" knows about the issue, too ;-) > > %s/Novell/SUSE/g > >> I understand that Novell does not want to read about bugs in their products > in >> mailinglists, just as customers don't want to see bugs in the products they > are >> using. Talking about them may improve the situation, while just being silent >> doesn't really help any of the two. > > That's not really the issue. But that noone can really help you here.
That sounds quite pessimistic. Hundreds of people are willing to donate millions of dollars to me, why shouldn't they fix a bug. I need this kind of humor after a frustrating day... > It's like reporting a bug in SLES' (or RHEL's, for that matter) kernel > on LKML. They'll tell you to take it to your vendor. While unlikely, it's possible that someone sees the same problem, and (thanks to GPL!) decides to fix it just for fun ;-) > > And even if they wanted to, you're not providing enough context, not > enough configuration, etc. And OCFS2 is not the main focus on this list, > so all the OCFS2 experts read another. "fsck an umounted OCFS filesystem twice". How much context would one need? > > And the people that could help you from SUSE won't do this here, because > - as you said - you also raise this via support. (Or maybe you don't, > because sometimes, you say it's not important enough, so we'd have to > double check.) So we use that channel to respond (us being dedicated to > the product's quality, getting paid to do so and all that); leaving the > mailing list either with a bad impression of a hanging discussion or > having to do the work/write-up twice. Software users have to be very patient and forgiving these days. > > The derisive style doesn't inspire a lot of motivation, either. I knew you would answer ;-) Regards, Ulrich _______________________________________________ Linux-HA mailing list [email protected] http://lists.linux-ha.org/mailman/listinfo/linux-ha See also: http://linux-ha.org/ReportingProblems
