On Monday 16 June 2003 03:45, Stiven Andre wrote:
> May be the post is OT but some weeks ago i wrote a latter about problems
> connecting to rh8 httpd server that was connected by
> internet zahav ADSL service. The problem was that some people simply
> unable to get any response from the server. After calling the
> technician support and explaining the problem they replied "We are can't
> hold responsibility of your services" and told me that the user is not
> offline by now with a nice "Just press a connect button when you will
> get to your office tomorrow". It took about 20 minutes to proof that the
> user is on line. When I asked to ping the server(ping blocked by
> firewall) and support guy didn't got any response he said "if ping
> doesn't get through then the machine is offline and you of course can't
> connect".
> I spent other 15 minutes asking him to copy/paste the IP address into
> his explorer address field and try to connect to httpd. Then was a 2-3
> minutes silent and then "yep, I can connect to the service ummm...".
> Neither of this helped me to get anyone who can help me with the problem
> or at least tell me the email so i could send the traceroute response
> that 5-10 people worldwide get when trying to connect. I doubt that
> company i work for will use internet zahav in next 24 hours.
>

You are correct. The morons use a misconfigured transparent proxy (something 
they've been scolded for repeatedly), which [I believe] [in this particular 
case] is also on very unfriendly terms with the closest DNS server. Been 
there, done that. IMO netvision is less half-assed than the rest. Lately 
though it looks like the entire Israeli 'net is having issues.


> Best Regards.
> S.A.
>
>
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Mix Sella (well, not really but hey)

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