May be the post is OT but some weeks ago i wrote a latter about problems connecting to rh8 httpd server that was connected by internet zahav ADSL service. The problem was that some people simply unable to get any response from the server. After calling the technician support and explaining the problem they replied "We are can't hold responsibility of your services" and told me that the user is not offline by now with a nice "Just press a connect button when you will get to your office tomorrow". It took about 20 minutes to proof that the user is on line. When I asked to ping the server(ping blocked by firewall) and support guy didn't got any response he said "if ping doesn't get through then the machine is offline and you of course can't connect". I spent other 15 minutes asking him to copy/paste the IP address into his explorer address field and try to connect to httpd. Then was a 2-3 minutes silent and then "yep, I can connect to the service ummm...". Neither of this helped me to get anyone who can help me with the problem or at least tell me the email so i could send the traceroute response that 5-10 people worldwide get when trying to connect. I doubt that company i work for will use internet zahav in next 24 hours.
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