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On Tue, 2005-03-29 at 00:28 +0200, Kfir Lavi wrote: > Hi, > my friend has a cable connection of 750/278. > Now the line suffers from other ppl that use it, so the upload rate is going > up and down. > He tried to ask them to upgrade the box near his home, but to no avail. > This is a classic case that upgrading the box outside the house will solve > the > problem. > I have told him to log his upload rate, and then sue them. > What are your suggestion? > Did they infact promise him (as in, written in the contract between them) that they'll give him the FULL bandwidth the whole time? (Back in the FR era, there was (is?) the "CIR 0" era. You could have a T1 working at 3kb/s, and that would be perfectly fine by Bezeq). There is a difference between a contract that says "The Customer will be connected at X-downstream/Y-upstream link to the ISP" and "The customer could enjoy _up to_ X-downstream/Y-upstream to the ISP"... Right, it *is* "hat'a'yat ha'tsarhan" (and so does the commercials that says 1.5megaBYTES...) - as the normal consumer has no idea that the actual bitrate between him and the ISP could change according to infrastructure - but we _are_ in Israel - and if the contract doesn't promise - you're not entitled to get... even if the most reasonable mind would say that you do. The customer is always wrong :) -- shimi <[EMAIL PROTECTED]> --=-AdDesMA9gRteLIJ2qi54 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 TRANSITIONAL//EN"> <HTML> <HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; CHARSET=UTF-8"> <META NAME="GENERATOR" CONTENT="GtkHTML/3.2.5"> </HEAD> <BODY> On Tue, 2005-03-29 at 00:28 +0200, Kfir Lavi wrote: <BLOCKQUOTE TYPE=CITE> <PRE> <FONT COLOR="#000000">Hi,</FONT> <FONT COLOR="#000000">my friend has a cable connection of 750/278.</FONT> <FONT COLOR="#000000">Now the line suffers from other ppl that use it, so the upload rate is going </FONT> <FONT COLOR="#000000">up and down.</FONT> <FONT COLOR="#000000">He tried to ask them to upgrade the box near his home, but to no avail.</FONT> <FONT COLOR="#000000">This is a classic case that upgrading the box outside the house will solve the </FONT> <FONT COLOR="#000000">problem.</FONT> <FONT COLOR="#000000">I have told him to log his upload rate, and then sue them.</FONT> <FONT COLOR="#000000">What are your suggestion?</FONT> </PRE> </BLOCKQUOTE> <BR> Did they infact promise him (as in, written in the contract between them) that they'll give him the FULL bandwidth the whole time? (Back in the FR era, there was (is?) the "CIR 0" era. You could have a T1 working at 3kb/s, and that would be perfectly fine by Bezeq).<BR> <BR> There is a difference between a contract that says "The Customer will be connected at X-downstream/Y-upstream link to the ISP" and "The customer could enjoy _up to_ X-downstream/Y-upstream to the ISP"...<BR> <BR> Right, it *is* "hat'a'yat ha'tsarhan" (and so does the commercials that says 1.5megaBYTES...) - as the normal consumer has no idea that the actual bitrate between him and the ISP could change according to infrastructure - but we _are_ in Israel - and if the contract doesn't promise - you're not entitled to get... even if the most reasonable mind would say that you do. The customer is always wrong :)<BR> <BR> <TABLE CELLSPACING="0" CELLPADDING="0" WIDTH="100%"> <TR> <TD> -- <BR> shimi <<A HREF="mailto:[EMAIL PROTECTED]">[EMAIL PROTECTED]</A>> </TD> </TR> </TABLE> </BODY> </HTML> --=-AdDesMA9gRteLIJ2qi54-- ================================================================= To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
