Ori Idan wrote:
When you call them for support regarding something you could have done
with the web site IF it would have been built with standards in mind,
please state it to the service person that you wanted to do it with
the website but could not and thus calling him/her.
Shachar is right they might not have any system to correlate so we
must state it clearly that we could have done it with the website but
it does not function.
What I'm saying is that even if we do it explicitly, they may STILL not
have any way of correlating. The flow of information inside the company
is greatly dependent on the systems in place.
Shachar
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