They violate the terms of service. They have to connect you immediately. They should have done conference call and see who is to blame.
On Fri, Feb 13, 2009 at 1:03 AM, Dotan Cohen <[email protected]> wrote: > 2009/2/13 sara fink <[email protected]>: > > HI Dotan > > > > I have 2 things to say: > > 1. Have you thought that good reputation is a matter of publication > budgets? > > Out of all the ISPs bezeq ben leumi is the best. > > 2. A tip: if they don't want to disconnect you can try to freeze the > > account. I know 012 charges 4.9nis/month if you freeze the account. > > A better option is to prove them that are to blame because with the same > > infrastructure and different ISP, you can connect to the internet. They > must > > provide you the service within 24 hours, otherwise you can sue them. This > is > > a much more preferable option. > > > > Thanks, Sara. I do not want to sue them but as they refused to > disconnect me I am writing a nice long letter telling them that I will > take the matter to court if they do not disconnect me willingly. I > cannot believe that they would ruin their reputation over this. If > they would have just disconnected me they would not have even lost me > as a customer: surely I would come crawling back after getting burned > by Nezeq sometime. But now? I'll never go back to Netvision. > > -- > Dotan Cohen > > http://what-is-what.com > http://gibberish.co.il > > א-ב-ג-ד-ה-ו-ז-ח-ט-י-ך-כ-ל-ם-מ-ן-נ-ס-ע-ף-פ-ץ-צ-ק-ר-ש-ת > ا-ب-ت-ث-ج-ح-خ-د-ذ-ر-ز-س-ش-ص-ض-ط-ظ-ع-غ-ف-ق-ك-ل-م-ن-ه-و-ي > А-Б-В-Г-Д-Е-Ё-Ж-З-И-Й-К-Л-М-Н-О-П-Р-С-Т-У-Ф-Х-Ц-Ч-Ш-Щ-Ъ-Ы-Ь-Э-Ю-Я > а-б-в-г-д-е-ё-ж-з-и-й-к-л-м-н-о-п-р-с-т-у-ф-х-ц-ч-ш-щ-ъ-ы-ь-э-ю-я > ä-ö-ü-ß-Ä-Ö-Ü >
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