Hi ILUG colleagues,
Three weeks after sending my new Lenovo Z580 to CPM I received it back, in
good working order. They replaced the motherboard and the hard disk and
that solved the BIOS problem. I'm not really sure what problem that
wouldn't solve, or why it wouldn't be cheaper for Lenovo to just sell
these laptops without disks and motherboards in the first place if they
are going to have to replace them in any event.
I was not able to get any version of Debian to install on this laptop, so
I ended up installing Mint, using a 240GB SSD instead of the original HD.
It boots in less than ten seconds.
So after two-and-a-half months I finally have a working Core i7 laptop. I
hope that this is the end of the story.
Gmar tov,
- yba
On Tue, 28 Aug 2012, sara fink wrote:
Date: Tue, 28 Aug 2012 13:58:33 +0300
From: sara fink <[email protected]>
To: Jonathan Ben Avraham <[email protected]>
Cc: Diego Iastrubni <[email protected]>, [email protected]
Subject: Re: [YBA] Lenovo z580 BIOS setup horror story
About CPM, I didn't have so good experience with them. I have a fujitsu
siemens. when it was in warranty, it was several times at CPM. One time they
were supposed to replace the screen and they didn't, even although in the
report they
claimed they changed it. I complained about to the service abroad.
I hope that they will take care of your laptop. Next time, I strongly suggest
to make a list of hardware + serial numbers. Lenovo doesn't have other service
except CPM? It's quite surprising. Asus has service at IBM labs. at least
this is the agreement between bug (who imports asus) and ibm.
On Tue, Aug 28, 2012 at 11:24 AM, Jonathan Ben Avraham <[email protected]> wrote:
Hi Diego, et, al.
I called the local Lenovo service. The contact info on
http://www.lenovo.com/contact/xe/en/index_il.html
Indicates that +972-3-531-3900 is the telephone number for Lenovo
warranty and repair service. However, at that number there is only a voice
recording that the telephone number was changed to *6557 or 03-914-2800.
So I called 03-914-2800 and received *another* number: 1-809-258990. At that number
a recorded female voice speaking Hebrew with a very heavy French accent instructed me
which button to press. I pressed "1" and spoke with
Ahmed in heavily Arabic accented Hebrew who patiently listened to my
complaint and wrote down the details and asked me to wait a minute while he
called someone. After a minute Ahmed returned and asked me to verify his
summary of my complaint. He then gave me a service ticket number and asked me to send the
laptop to "CBM" at Menachem Begin 37, Tel Aviv. After some searching and thinking I
realized that this "CPM",
http://www.cpm-israel.com/. Most importantly, Ahmed gave me the telephone
number of CPM, 03-718-3700, which I could not otherwise find any listing for,
especially not on their web site.
I called CPM, who told us to deliver the laptop to Fedex at Givat Shaul
in Jerusalem. We sent the laptop to Fedex at Givat Shaul in Jerusalem and they
refused to accept it. We called CPM to tell them that Fedex told us that
they have not been working with CPM for the past six months. CPM called
Fedex and then asked us to send the laptop back to Fedex Givat Shaul. Fedex
accepted the laptop late Sunday and is now in the process of transporting
it to Tel Aviv.
I will update you as soon as we receive confirmation from CPM that the
laptop arrived.
I visited Machsanei Hashmal and explained the problem to them, emphasized
that I had no complaint against them and that for Windows users the model would
probably be just fine but warned them not to sell the Z580 to anyone
who looks nerdy.
Regards,
- yba
On Mon, 27 Aug 2012, Diego Iastrubni wrote:
Date: Mon, 27 Aug 2012 21:18:22 +0300
From: Diego Iastrubni <[email protected]>
To: [email protected]
Subject: Re: [YBA] Lenovo z580 BISO setup horror story
On יום ראשון, 19 באוגוסט 2012 22:37:24 Jonathan Ben Avraham wrote:
Dear Colleagues,
I recently purchased a Lenovo Z580 Ideapad from Macsanei
Hashmal.
I replaced the 750GB HD with a 240GB SSD and installed
Squeeze. The
installation succeeded but I was unable to log out - had to
hold power
button to force off.
Same story with Wheezy.
Installed Ubuntu 12.04. Seemed to work fine but I am too old
to deal wuth
Unity, so I installed Mint Xfce.
After installing Mint I am not able to get into the BIOS
setup menu no
matter what I press, either the main power key or the
"recovery" key,
whether F2 or F12, I always get to a limited boot menu that
is not
editable.
If I connect an ethernet cable, it tries to PXE, then TFTP
boot until I
press escape - not so secure.
Can't find the CMOS battery if there is one and can't find
service
documentation that would tell me where it is.
Re-installed the original 750GB HD and booted into Windows 7
Home Edition.
Downloaded new BIOS from support.lenovo.com but it wont
install.
... and? Is it working now? What have you done?
I assume this list is full os Lenovo users, and a FAIL is very
important to hear.
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