On 20/07/10 00:01, Wiley Sanders wrote: > I am trying to resolve an issue with RHEL on a newly purchased R510 (a > botched RHEL4 to RHEL5 upgrade), I opened a ticket with RHN, and RHN is > saying support is "vendor provided" and to contact Dell and not RHN for > support issues. > > "Huh?" (A polite way of saying WT*?) > > Is that what I'm supposed to do now? It's been a while (RHEL 3 days) > since I've bought a system with RHEL support. I've been wandering > through the labyrinth of dell.com <http://dell.com> for the last 15 min > looking for *anything* that references RHEL support and so far nothing. > RHEL support costs big bucks and I don't appreciate a runaround - from > RHN and not Dell in this case it looks like. That's what I get for not > sticking with CentOS - hey I just wanted to make sure I got good System > Management Tools support (which I did - installing omreport just *worked*!)
I would imagine Dell support will be limited to "RHEL runs on this hardware". If you have any issues with kernel oops or other hardware-related crashing then Dell may be interested in fixing it. Something like a RHEL4 -> RHEL5 upgrade is not something I would see Dell supporting. But then again, Redhat won't support it either unless you've paid for a support contract. Your first step should be to restore your RHEL4 system from backup. You can then re-try the upgrade, either on the same hardware or on another machine. HTH, R. _______________________________________________ Linux-PowerEdge mailing list [email protected] https://lists.us.dell.com/mailman/listinfo/linux-poweredge Please read the FAQ at http://lists.us.dell.com/faq
