Joshua,
I cannot officially say if Dell will or will not however I would
recommend pushing this with your Dell account team. The more desire/need in
the community that is generated, the greater chance it will occur. ;)
Warren "Brett" Thurber
Senior Support Consultant
Dell | Global Support Services
RHCA: 804006993421941
office +1 512 513 4937, cell +1 512 466 8329
backup: David Ulbrich
e-mail: [email protected]
How am I doing? E-mail my manager Greg McClain @ [email protected] with any
feedback.
-----Original Message-----
From: Joshua Miller [mailto:[email protected]]
Sent: Tuesday, July 20, 2010 6:30 PM
To: Thurber, Warren
Cc: [email protected]; [email protected]; linux-poweredge-Lists
Subject: Re: "Vendor provided" support
Any chance of official Ubuntu server support any time soon?
Joshua
On Jul 19, 2010, at 7:51 PM, <[email protected]> wrote:
> All,
> It is nice to see the positive feedback about our Linux support. For
> those who do not know, Dell employees several Red Hat Certified Architects in
> support and we strive to ensure our customer's needs are met. We follow the
> mailing lists as much as possible too. :)
>
> On topic, Open Manage Server Administrator will officially work with RHEL and
> x86_64 versions of SLES. Unofficially it will work on other distros as well.
> Unofficial info regarding this can be found at: linux.dell.com and of
> course the community here. Thanks!
>
> Warren "Brett" Thurber
> Senior Support Consultant
> Dell | Global Support Services
> RHCA: 804006993421941
> office +1 512 513 4937, cell +1 512 466 8329
> backup: David Ulbrich
> e-mail: [email protected]
> How am I doing? E-mail my manager Greg McClain @ [email protected] with
> any feedback.
>
>
>
> -----Original Message-----
> From: linux-poweredge-bounces-Lists On Behalf Of Jason Slagle
> Sent: Monday, July 19, 2010 6:56 PM
> To: Robin Bowes
> Cc: linux-poweredge-Lists
> Subject: Re: "Vendor provided" support
>
> On Tue, 20 Jul 2010, Robin Bowes wrote:
>
>>> Not if it's a licensing issue where Dell is the OEM that sold the Red
>>> Hat license.
>>
>> That possibility come to my mind just after I pressed send!
>
> That is exactly it. The Dell OEM agreement lists Dell as first line.
> The linux techs are actually just as sharp as most of the RHEL techs I've
> gotten. They're also familiar with stuff the RHEL guys won't touch like
> powerpath.
>
>> I've ended up fixing most of the support tickets I've raised recently,
>> and having the changes merged into either Fedora or RHEL! They should be
>> paying me! ;)
>
> That's my expierence in the few times over the years I've had to open
> tickets with Redhat. I fixed it, they couldn't.
>
> The Dell guys have been useful resources when I needed assistance with
> things like EMC gear on linux as I noted above.
>
> These days I maintain RHEL and official support on my Oracle DB boxes and
> run CentOS on all the others.
>
> Jason
>
> --
> Jason Slagle - RHCE5, VCP4
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> / \ - NO Word docs in e-mail .
>
>
>
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