This survey is sent to you regarding your contact with us in December 1999 or early January 2000, and is to determine how we at DPT Technical Support can better serve you. Please create a reply and return. If you wish to not be included in future mailings, please send separate e-mail to "[EMAIL PROTECTED]" with "nosurvey" as the subject. You will be excluded from further surveys. Thank you for your help! DPT Technical Support (Authentication marker -- ~3%e%JAN11%6%1%2726%Uit51dnd%19549& -- do not remove.) To respond to this automated survey, create a reply e-mail message that contains the survey. Some e-mail systems require you to manually copy and paste the survey into your reply. Make sure the reply contains the survey authentication marker. To answer a question, type an x between the brackets, like this: [ x ]. For fill-in-the-blanks, type between the brackets like this: [ your response ]. Please make no other changes to this survey. 1. How were you served by DPT Technical Support? Choose one: [ ] a) E-mail Support [ ] b) Telephone Support 2. Please rate your satisfaction with DPT Technical Support Choose one: [ ] a) Excellent [ ] b) Very Good [ ] c) Good [ ] d) Fair [ ] e) Poor 3. Please rate your satisfaction with the solution provided by DPT Technical Support Choose one: [ ] a) Excellent [ ] b) Very Good [ ] c) Good [ ] d) Fair [ ] e) Poor 4. Please rate your satisfaction with the Support Engineer's professionalism Choose one: [ ] a) Excellent [ ] b) Very Good [ ] c) Good [ ] d) Fair [ ] e) Poor 5. Please rate your satisfaction with the Support Engineer's knowledge Choose one: [ ] a) Excellent [ ] b) Very Good [ ] c) Good [ ] d) Fair [ ] e) Poor 6. Would you buy another DPT product? Choose one: [ ] a) Yes [ ] b) No 7. How many calls / message exchanges were necessary to answer your issue? Choose one: [ ] a) 1 [ ] b) 2 [ ] c) 3 - 5 [ ] d) more than 5 [ ] e) never answered 8. What was the nature of the solution for your issue? Choose one: [ ] a) Question answered [ ] b) Defect in DPT controller or tower [ ] c) Defect in Hard Disk or Disks [ ] d) Defect in other Non-DPT hardware [ ] e) Software or configuration problems [ ] f) Solution still not found 9. If your answer to Question 8 was that the solution is still not found, please indicate the nature of the problem Choose one: [ ] a) A needed DPT driver is not available [ ] b) My DPT controller is not compatible with my motherboard or other hardware [ ] c) My DPT controller is not compatible with my Operating System [ ] d) The DPT Support Engineer was unable to properly troubleshoot my difficulty - it's nature remains unknown [ ] e) Other, please specify... [ ] 10. Regarding the telephone system at DPT Technical Support - How satisfied are you with the wait time to reach a Support Engineer? Choose one: [ ] a) Excellent [ ] b) Very Good [ ] c) Good [ ] d) Fair [ ] e) Poor 11. Regarding DPT's e-mail support - how satisfied are you with the response time of our Support Engineers Choose one: [ ] a) Excellent [ ] b) Very Good [ ] c) Good [ ] d) Fair [ ] e) Poor 12. Please enter any suggestions you may have for DPT enter text of any length between the brackets [ ] Thank you for participating in this survey based on your last Technical Support contact. If you contact DPT technical support again, you may be re-surveyed. If you wish to not be surveyed in the future, please send a separate e-mail to: "[EMAIL PROTECTED]" with "nosurvey" in the subject line. We will refrain from sending further survey mail to you.
