Thanks Tim for your response,
Yes, I have learned that Iomega has dissolved from their Ditto
division. Although Iomega are still responsible for the drives that
were sold before they gave the Ditto division to Tecmar. But still
many Linux users are using other Iomega products and as such are entitled
to know Iomega position with regards to the hardware warranty issues
if the hardware is used on a Linux system --- or a non Microsoft system.
But to be fair with Tecmar, I will contact them. Thus I will be
able to have a fair position with Tecmar if they are open to Linux,
since the blame for the warranty issue here only involves Iomega.
Cheers,
Dominic.
tj> It is interesting that you have taken the lead in letting Iomega know of
tj> your dissatisfaction with their customer service, but I am afraid that
tj> your efforts will fall upon deaf ears. Iomega has disolved their Ditto
tj> division and Tecmar Technologies now owns the product brand.
tj> Additionally, the product managers at Tecmar have assured me that they
tj> are going to work hard to see that all NEW Ditto products will work
tj> properly and are supported under Linux. Unfortunately, they are not
tj> will to go to bat for the old, Iomega products, because there are just
tj> too many unsolvable problems with the devices.
tj> Check Tecmar's site at http://www.tecmar.com/ for more info on their
tj> stand on the Ditto products.
tj> --
tj> Tim Jones [EMAIL PROTECTED]
tj> Vice President Visit our tape backup web pages:
tj> Enhanced Software Technologies, Inc. http://www.estinc.com/
--
==============================================================
Dominic Mitchell Email: [EMAIL PROTECTED]
Department of Economics mailto:[EMAIL PROTECTED]
Queen's University
Kingston, Ontario
Canada, K7L 3N6 Running Linux Redhat 5.2
==============================================================
