I am "Bob". Bob is my phone name at the TelstraClear call centre, and I am the person who gets asked to call customers who ask about linux.
I got the request to call you but your phone was engaged (probably because you where dialled into paradise to post this question). Your settings are as follows: IP addr: 203.79.73.226 Gateway: 203.79.73.1 Netmask: 255.255.255.0 Primary DNS: 203.96.152.4 Secondary DNS: 203.96.152.12 You just plug the cable modem into the ethernet port and enter the above settings into the network settings into the Mandrake network settings. I think you reach it in Mandrake by going to the "K" menu -> Configuration -> Configure my computer. (Not sure about Mdk 10). It's under LAN settings in DrakConnect on Mdk 9.1. As long as your ethernet card is supported it should just work with no special drivers. Regard it being worth the company's time - that's just ignorance on the part of one rep. Officially TelstraClear does not provide step-by-step instructions for linux (If we ever do it will be for one or two distros only), however every rep is instructed to at least give the basic settings, eg pop/smtp servers, dial-up number, dns servers etc to any customer regardless of OS. The helpdesk's philosophy is that anyone capable of installing linux by themselves would surely know how to configure their settings, but they can't be expected to know the dial-up numbers etc so we tell them that at least. As an aside - Paradise is hosted on FreeBSD and Clear.net is hosted on Solaris, so someone in the company must know a bit about unix! You've come to the right place by turning to the LUG though. Regards Yuri On Thu, 10 Jun 2004 17:16, you wrote: > Hi, > I'm new to this list, and to Linux, and I know b*gger all about computers, > but I need to reconnect my PC now that I've installed Linux (Mandrake 10). > I get to the point where I'm asked what network/driver to use and I haven't > a clue. How do I find this out. I presume the modem (Motorola Surfboard > hired from TelstraClear) is a standard one and that it should be easy, but > Telstra's help deask say it isn't worth the company's time rtying to > support Linux. There is a guy there called Bob who might ring me when he > comes back from leave or something, but I wondered if anyone else could > help me. Thanks, > John Edmundson
