parallel thread on NZLUG led me to this brand new yahoo newsgroup http://groups.yahoo.com/group/telecomnzactivism/
On Tue, 15 Feb 2005 11:35:35 +1300 (NZDT) Robert Fisher wrote: > FYI.... > > To be honest I do not expect to gain much from this correspondance but I will > have to wait and see. If enough of us complain then maybe something will > improve. > > Rob > > -----Original Message----- > From: Robert Fisher > Sent: Tue, 15 Feb 2005 11:33:05 +1300 (NZDT) > To: [EMAIL PROTECTED] > Subject: UBS Broadband connection delays > > > Dear Minister, > > I wish to bring to your attention what I believe to be anti competitive > practices by Telecom with regard to the wholesale broadband UBS service. (I > have also passed my complaint to the Commerce Commission) > > Prior to shifting house recently (to one just around the corner on the same > Telecom exchange) I asked that our telephone and broadband service (UBS > through ISP Orcon) be switched over to our new address. > > I was advised that there would need to be three steps which would only be run > consecutively. > > First the telephone service would be changed over, only then could the order > be placed by our ISP, Orcon, to disconnect the UBS service and only following > the disconnection could the reconnection be ordered. > > The delay for the disconnection took 10 days after our shift and now I am > told that the delay to connect at the new house is another 5 days. This is > bad enough for our household to experience these delays but imagine if it was > a business. > > I cannot accept that the orders could not be placed concurrently, prior to > our shift, for any other reason than being anti competitive. > > -- > Robert Fisher > 5 Belgrove Place > Parklands > Christchurch 8009 > www.fisher.net.nz > > > > > -- Nick Rout <[EMAIL PROTECTED]>
