On 01/01/2008, Roger Searle wrote: > > Keep it quiet, but put the corresponding amount of money aside each month. > > Their billing system could catch-up (delayed billing). > > IANAL but I believe that legally they can still charge you quite a few > > months later. There may be a statute of limitation, but that is > > probably a matter of years. > > > > Yuri > > > Oh yeah, that reminds me of getting just such an account from said > company 18 months ago - I changed plans at one point and the higher > payment didn't go into effect until they realised (when I changed plan a > second time). I knew nothing of it all until one day the normal monthly > account was a few hundred dollars more than usual - and yes I had to > pay, at some point in the past I had clicked a Yes button or agreed to > some sort of terms and conditions . . .
Any reasonable ISP (or power company or any other utility) would in such a circumstance allow the sudden extra payment to be spread out over the next few months to ease the customer's cashflow burden. It would be nice if billing systems actually worked properly. Most companies I've worked for have very sucky billing systems, with delayed charging and overly convoluted user interface for call centre staff, thus being error prone and adding to training costs. The worst one I used was based on a horrid thing called SAP. Yuri
