Make sure you have noauth un marked.

eg 

config file

blah.... lines of it
finally
#noauth
^remove this and put one on the auth line (if memory serves me right auth is 
set by default).

HTH

On Tuesday 24 February 2009 21:58:59 chris wrote:
> Hi Steve
> Attached is the ppp log output of the last attempt to connect to xtra.
> This was 5 mins after a successful download of mail etc using the same
> modem from the xp partition
> regards Chris
>
> On Tue, 2009-02-24 at 16:42 +1300, Steve Holdoway wrote:
> > That's an external one, isn't it?? So can you talk to it on /dev/ttyS0 or
> > is it on ttyS1? ( try connecting to it with minicom, and typing ATZ -
> > it'll answer OK if it is, then you'll be sure which device it's on ).
> >
> > Other options, like is it waiting for a dialtone ( maybe from the wrong
> > country? ) before dialling, or can you connect to the clear account that
> > you know the modem can connect to on other machines?? Hopefully that'll
> > help to identify which bit is playing up...
> >
> > Steve
> >
> > On Tue, 24 Feb 2009 16:27:26 +1300
> >
> > chris <[email protected]> wrote:
> > > Hi Steve,
> > > Can we start again please?
> > > the modem is a diamond 56e supra express pro.
> > > I use it successfully on my other two machines where it connects
> > > flawlessly to clear.
> > > However on this machine it will not pass on to Xtra and times out after
> > > 24 seconds.
> > >
> > > Attached is the output from lspic
> > >
> > > will be grateful for any help you can give
> > > Regards Chris Thomas
> > >
> > > On Tue, 2009-02-24 at 15:41 +1300, Steve Holdoway wrote:
> > > > On Tue, 24 Feb 2009 15:33:20 +1300
> > > >
> > > > chris <[email protected]> wrote:
> > > > > Hi All
> > > > > I can not connect from my hardy partition to xtra, using either
> > > > > wvdial, or gnome pp.
> > > > > This same machine will connect using the the same modem from the
> > > > > windows partition.
> > > > > Can anyone please offer any sugestions?
> > > > >
> > > > > Regards Chris Thomas
> > > >
> > > > Hi Chris,
> > > >
> > > > Knowing what the modem was ( sudo lspci should tell you ) will make
> > > > support easier (:
> > > >
> > > > Cheers, Steve


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