On Mon, Jun 15, 2009 at 6:59 PM, Volker Kuhlmann<[email protected]> wrote: > Any disk with bad sectors within warranty goes back to maker. Period.
Agreed, I received two 750GBs about three months ago (with consecutive serial numbers, sadly) and one has failed already, been straight back to the vendor and been replaced. However, in my case diagnosis was easy; the drive was detected as being present by the OS, but nothing could be read from it at all (i.e. not even the partition table). Some vendors will try to reduce their return rate by saying that if they find nothing wrong, they will not replace the item. In these cases it's better to have a good set of diagnostic results available to show what you've done (i.e. SMART data, or possibly something from a liveCD like http://www.ultimatebootcd.com/). In any case, Dove should be reliable, tell them what's happened and organise a replacement drive. By default you need to return the old one first (one reason why I run everything on RAID1) but they may well be flexible if you talk to them. -jim
