Good software will be seen as a godsend by the staff, and they will be
tripping over themselves to use it.
If staff have to be 'pushed' to use a particular computer system, then
that is a serious indication that the creators of said software have
failed abjectively in their duty.
In my not so humble opinion ... :-/
Gee - which book of management speak did you get that out of?
Some people will resist change whatever you do. Some people will want to
do things the way they have always done them. Some will have seen
systems come and go and would rather just wait until this one goes as
well. Some people will 'look at it as soon as they have time', but right
now, just need to get their work done. Some people will cling to the old
system because it requires specialist knowledge that makes them
irreplaceable or important. Some people will resent young
whippersnappers telling them what to do. Although that has not happened
to me for ... um, a couple of weeks now. Some people won't try it in
case they make a mistake and appear foolish.
In short, some people are human.
The creators of the software - no matter how brilliant they are or their
software is - are not always the right people to write the manual or to
introduce the system to it's users.
Sometimes getting a few key people (including - but not always limited
to - the boss) to embrace a new system is more important than whether
the system is any good. How else do you explain all those excel
spreadsheets? A good system does help :-)
Well written interactive software should be self explanitory.
And if you don't understand it, it is your fault. It's easy, what's the
matter with you?
I used to work in the same room as some help desk people, who treated
their users with contempt. Then they would wonder why people would try
to fix their own computers instead of calling them.
BTW - at the time I was working for a consulting company fixing the
three different, very average, incompatible forum systems they had
custom built for three different sections of the same organisation.
Cynical? Me?
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