Hi Andres,

On Thursday 30 July 2009 18:54:03 Andres Cimmarusti wrote:
> Hi,
>
> I just want to say that I just bought a Creative Live! Cam Notebook Ultra
> (because it was fully supported according to your website). Unfortunately,
> the device doesn't work at all and the Device ID does not match the one you
> have in the website (perhaps the one I bought is the most recent model).
> Here is the information I could find in /var/log/
>
> uvcvideo: Failed to query (1) UVC control 1 (unit 0) : -110 (exp. 26).
> uvcvideo: Found UVC 1.00 device VF0490 Live Cam Notebook Ultra (041e:4072)
>
> While the webcam usually fails to load, sometimes it is loaded properly and
> using luvcview makes it work. However, 80% of the time this is not so
> causing this error:
>
> Unable to set format: Input/output error
>  Init v4L2 failed !! exit fatal
>
> When the device is actually loaded to /dev/video0 properly and it works
> under luvcview and skype, usb audio doesn't work at all. The modules are
> loaded, but if I try:
>
> alsamixer -c 2
> alsamixer: function snd_mixer_load failed: Invalid argument
>
> In fact when double clicking on the sound applet in the gnome panel, if I
> try to select other devices, the usb microphone is not listed at all. This
> is very strange since I get the following output from the commands:
>
> cat /proc/asound/cards
>  0 [IXP            ]: ATIIXP - ATI IXP
>                       ATI IXP rev 2 with unknown codec at 0xc0003400, irq
> 17 1 [Modem          ]: ATIIXP-MODEM - ATI IXP Modem
>                       ATI IXP Modem rev 2 at 0xc0003800, irq 17
>  2 [Ultra          ]: USB-Audio - VF0490 Live Cam Notebook Ultra
>                       Creative Technology Ltd VF0490 Live Cam Notebook
> Ultra at usb-0000:00:13.2-1, h
>
> arecord -l
> **** List of CAPTURE Hardware Devices ****
> card 0: IXP [ATI IXP], device 0: ATI IXP AC97 [ATI IXP AC97]
>   Subdevices: 1/1
>   Subdevice #0: subdevice #0
> card 1: Modem [ATI IXP Modem], device 0: ATI IXP MC97 [ATI IXP MC97]
>   Subdevices: 1/1
>   Subdevice #0: subdevice #0
> card 2: Ultra [VF0490 Live Cam Notebook Ultra], device 0: USB Audio [USB
> Audio]
>   Subdevices: 1/1
>   Subdevice #0: subdevice #0
>
> lsmod | grep snd_usb
> snd_usb_audio          87584  0
> snd_usb_lib            15872  1 snd_usb_audio
> snd_rawmidi            22944  2 snd_usb_lib,snd_seq_midi
> snd_hwdep               7880  1 snd_usb_audio
> snd_pcm                75788  6
> snd_usb_audio,snd_atiixp,snd_atiixp_modem,snd_ac97_codec
> snd                    58936  16
> snd_usb_audio,snd_rawmidi,snd_hwdep,snd_atiixp,snd_atiixp_modem,snd_ac97_co
>dec,snd_pcm,snd_seq,snd_timer,snd_seq_device
>
> I believe the previous model (which is the one probably listed on the
> website) is the VF0310. I will now return the product for a refund.
>
> I'm running Debian Lenny 5.0.2 amd64 gnome with a custom built kernel:
> 2.6.27.28
>
> I have another UVC webcam device (logitech quickcam pro for notebooks (2007
> model)) which works perfectly under the same circumstances.
>
> I hope you will update the information in your website, thanks

If it's not too late, could you send me the output of lsusb -v for your 
Creative webcam ?

Regards,

Laurent Pinchart


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