Consider the scenario:
A touchtone IVR system with a variety of menus and options.
Assume you are a service provider of some kind and your job is to find
out the balances of each account of your client list. (or any other
information).
All the information pertaining to the IVR system and the client exists
in a DB.
Can an application be written such that it will dial in to the IVR and
for the relevant clients (as determined by some other set of logic) in
an automated way and extract the information needed after navigating
through the menu on its own?
It does not have to translate the audio output into text/numbers but
just record that important bit.
Anyone tried something like this in php/perl?
More importantly, can this be done?
thanks
abhi
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