--- Mitul Limbani <[EMAIL PROTECTED]> wrote:
> Hi Abhishek,
>
> Quoting Abhishek Daga <[EMAIL PROTECTED]>:
>
> > Consider the scenario:
> > A touchtone IVR system with a variety of menus and options.
> >
> > Assume you are a service provider of some kind and your job is to
> find
> > out the balances of each account of your client list. (or any other
> > information).
> >
> > All the information pertaining to the IVR system and the client
> exists
> > in a DB.
>
> Gee, are you looking to send some pre-defined DTMF tones to the IVR
> and
> in return extract the data in form of WAV / MP3 file ?
>
> > Can an application be written such that it will dial in to the IVR
> and
> > for the relevant clients (as determined by some other set of logic)
> in
> > an automated way and extract the information needed after
> navigating
> > through the menu on its own?
> > It does not have to translate the audio output into text/numbers
> but
> > just record that important bit.
>
> Yeah, means you want to record a .WAV file ?
>
> > Anyone tried something like this in php/perl?
> > More importantly, can this be done?
> > thanks
> > abhi
>
Well, Ideally, it would be great if the voice could be converted to
text accurately and posted to the database. But even if the voice is
recorded, the human translator will be 1 level of QA in a way.
So yes, wav file recordings will do.
Abhi
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