At 6:12 PM -0500 1/4/99, murr rhame wrote:
Funny that Murr ends with:
> Stop doing things the hard
> way.
Because earlier, he says:
> I'm also protecting my list from noise and
> conserving my personal time. I'm amused by the admins who have all
> the time in the world to conduct private email flame wars while
> attempting to force the clueless to un$ubscribe themselves...
I don't have those wars. I don't have the noise on the lists, either.
That's because I put time into building the list server to handle
these things. The server protects the lists from common
administrative blunders by users, and also works really hard to help
users get where they want to go. Arguably, the way Murr does it is
the hard way, because he's not fixing the problem, he's trying to
minimize how long he spends treating the symptom.
> Quick-punting takes the least time.
I'd argue that. first, by quick-punting, you never take the time to
figure out why the users are doing the wrong thing, which means you
never take the time to fix the REAL problem. Me, I'll spend some more
time up front, because it's meant a real reduction in REPEATED
problems. Maybe I spend more time on a few users, but it means in the
long run that there are hundreds of users I never have to solve that
problem for later.
Penny-wise, pound foolish, Murr.
--
Chuq Von Rospach (Hockey fan? <http://www.plaidworks.com/hockey/>)
Apple Mail List Gnome (mailto:[EMAIL PROTECTED])
Plaidworks Consulting (mailto:[EMAIL PROTECTED])
<http://www.plaidworks.com/> + <http://www.lists.apple.com/>
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