Chuq Von Rospach <[EMAIL PROTECTED]> writes:
> I come pretty close to this ideal. And my results are pretty good.
> The number of users I have to write of as the kind of luser people
> are complaining about is much smaller than the number of users who
> get into problems and help figuring things out by a large percentage.
Oh, I certainly agree that's true, from my own experience. I hope it's
understood I have no reference to the needy neophyte. I have had
compliments over the years for my earnest and eager assistance in the
primary stages. A luser is after all a dedicated moron, a deliberate
delinquent who breaks rules because they can't be truly enforced on the
wires. I have as much patience as anyone for those willing to learn. I
go back far enough (maybe some here have gritted teeth in about 1987
when I was one of those yearning yearlings bursting onto their systems)
to realize some of my very best users today were flailers in the
beginning. As were we all.
I also mean no offense with my good-humored ribbing.
> My *job* is building systems that net-naive people can figure out.
> They're customers, and this ain't a hobby.
It's like the Mars/Venus colloquy; we sometimes are at cross purposes
because our objectives and the nature of the game differ. Some run
systems with only a tech interest in the proceedings and no involvement
in the actual subject matter of their lists, and others are treating
with customers and it's a professional encounter, a job, whereas for
me it's a private and very elaborate garden party where new friends
and old are supposed to be tuned into the central event we convened
to share. There's no wonder we disagree on the process.
mailto:[EMAIL PROTECTED] (Tim Bowden)
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