We have several servers at the Planet and while they have a great set of backbone providers and good rates, their staff is very amateur.
<rant> Once they had me on the same switch as a customer that was running a network traffic analyzer that was causing packet loss to my box. The lady on tech support that night tried to tell me my IPSec settings where incorrect, after questioning her I found that she knew nothing about IPsec and was just doing "routine connectivity checks" on me. After a few hours they finally called in a network admin to sniff one of their routers and located the problem customer. </rant> They have twice issued me IP's and then took them back. No fun when you have to wait for DNS to propagate again. My experience with their accounting department leads me to believe they keep all their customer accounts on note cards in shoe boxes. Their routers do seem to have problems with network spikes, boxes go down for 2 to 3 minutes randomly usually once a week. I'm sure all hosts have their problems, these are just the ones I've experienced, I'm actually a fairly happy customer. - Daniel Elmore -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jake Sent: Sunday, November 07, 2004 8:52 PM To: [EMAIL PROTECTED] Subject: Re: CI Host Wow.... so much for the Planet! But definitely sound like CIhost is out! Jake Jacob Cameron wrote: >Thanks Jake, > The Planet has been down 6 times in the last two weeks. They say >it's their provider, but say they have 18 connections coming in and tracert >says it's their routers with the problems. Today they were up and down from >3-6 today, even theplanet.com. Only twice has been during business hours >and less than an hour, but anything over 10 minutes makes my phone lines >light up. > My clients have started to complain. The Planet closed my tickets >requesting an explanation with no explanation. They have double billed me >in the past, among other customer service problems. I've reached my point >of frustration with them and I am thinking of moving my servers. > Now I just have to find someone who doesn't go down! Thanks for the >advice, I'll move on and check out colo4dallas.com. I currently pay around >$700 a month for bandwidth and space, I expect a little quality for my >money, silly me. > >Jacob > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf >Of Jake >Sent: Sunday, November 07, 2004 7:41 PM >To: [EMAIL PROTECTED] >Subject: Re: CI Host > >A buddy of mine just moved off of them... they shut down his account three >times with "abuse" as the reason. That one word explanation was he could get >out of them, and they never notified him of any problems. He was also having >regular (but not frequent) outages to the facility itself without >notification. > >All in all, I'd say look elsewhere. I've heard good things about The Planet >lately. > >Jake > >Jacob Cameron wrote: > > > >>Has anyone out there used CI-Host for co-lo? >> >>I'm looking at good or bad experiences to help decide if I want to >>move some servers to them. >> >>Thanks, >> >>Jacob >> >>Jacob Cameron >>Blue Lantern, Inc. >>(972) 226-9595 >>[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> >>_http://www.blue-lantern.com_ <http://www.blue-lantern.com/> >> >> >> >> > > >---------------------------------------------------------- >To post, send email to [EMAIL PROTECTED] >To unsubscribe: > http://www.dfwcfug.org/form_MemberUnsubscribe.cfm >To subscribe: > http://www.dfwcfug.org/form_MemberRegistration.cfm > > > > >---------------------------------------------------------- >To post, send email to [EMAIL PROTECTED] >To unsubscribe: > http://www.dfwcfug.org/form_MemberUnsubscribe.cfm >To subscribe: > http://www.dfwcfug.org/form_MemberRegistration.cfm > > > > > > ---------------------------------------------------------- To post, send email to [EMAIL PROTECTED] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm ---------------------------------------------------------- To post, send email to [EMAIL PROTECTED] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm
