Odd that you bring this up. For some reason, I just got a batch of "Ticket updated" e-mails for the last reboot request I made (including when the tech said he "couldn't find the server"). They're all dated 11/12, but they showed up today as new e-mails.

Something's definitely fishy over there.

-- Adrian

Jacob Cameron wrote:

They also say you need proof of down time. I have had multiple support
tickets closed in the last month by their technicians with my ping and
tracert's in them. However, accounting says you have to report to them in
10 days. I have my proof turned into them and they have it, yet they will
not stick to their SLA.

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