Matt:

Thank you for your reply.  I realize that I did not provide as much
information as possible.  There are so many issues that I don't know where
to start.  This is a company that from the get go was moving way to fast to
ever adequately plan anything out.  It has been a headache from the start.

There are so many band aids on the application that I couldn't really say
where I thought the issue was.  I do know that I think part of the problem
is that the mySQL server and cf are on the same box.  I have instructed them
to correct this and was assured that would happen tonight.

Do you know of any tools, etc. that I could use that would show where things
are getting messed up or pages that are bogging the site down?  The logs in
CF are not much help.

Do you offer consulting services?  How much an hour?  I know that you are an
expert.

On a side note, what other server application technologies do you use?
.NET?

Thank you,

Kevin

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Behalf Of Matt Woodward
Sent: Tuesday, August 16, 2005 1:19 PM
To: [email protected]
Subject: Re: server administration


Without more details it's impossible to address your situation.  To be
quite honest, there is a huge chance that if you're seeing bad
behavior on multiple servers, your application code might be to blame.
 All I can say at a very abstract level (which is all that I can
really say without more details) is that there is nothing inherently
wrong with CF that would make it crash all the time.  I've used CF on
lots and lots of applications over the years and there just isn't
anything wrong with the technology at that level (i.e. there's no "CF
sucks on servers with less than X process and Y RAM).

Now how it's used in specific situations and what you're doing can
certainly have an impact.  You didn't provide any details about your
application, the load you're getting, or even the specs of your new
server, so I'm not sure what other advice you could really expect to
get at this point.

If it's an *installation* issue, meaning you install CF and the base
installation itself pegs your server the second you start it up, then
Macromedia WILL help you if you have a valid license.  If it's
instantly pegging your server just by running it, that's an
installation issue or server configuration issue of some sort and they
offer free installation assistance.  Just out of curiosity, when you
say "Macromedia is of no help" how exactly did you contact them?  Have
you considered paying for a one-time incident with Macromedia if it's
not an installation-related issue?  I've done that on one occasion and
I can say it was well worth the $150 or whatever they charge.  They
logged onto the box and fixed the issue practically immediately, and
it was specific to our server configuration (basically it was a CF vs.
Java app server issue), but they nailed it right away.

Now if CF runs fine on its own and your *application* is making it
crash, then likely your application needs some attention, which
obviously Macromedia can't do for you.  At that point you're going to
have to go back through your app with a fine-toothed comb or hire
someone who can troubleshoot things at the code level.

Matt

On 8/16/05, Kevin Fricke <[EMAIL PROTECTED]> wrote:
>
> I have an old server that I had posted about previously.  Everyone said
that
> the ram, processor, etc. needed to be upgraded.
>
> OK, so now we spent $3,000 on a new server and it still SUX.  Jrun is
still
> crapping out and Macromedia is of no help.
>
> Should I just redevelop everything in PHP or .NET......I am so frustrated
I
> am about to abandon cf!
>
> Can anyone help?  What would you charge hourly to diagnose and correct our
> problem?
>
> Please advise ASAP!
>
> Thank you.
>
> Kevin


--
Matt Woodward
[EMAIL PROTECTED]
http://www.mattwoodward.com
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