On Tue, 2010-04-20 at 23:06 -0400, William L. Thomson Jr. wrote:
> On Tue, 2010-04-20 at 22:58 -0400, Kyle Gonzales wrote:
> >
> > My recommendation: buy a router that you can load DD-WRT or OpenWRT or
> > the like on, and use that.  It will give you infinitely more control
> > and stability, and greatly extend the life and usefulness of that
> > hardware.
> 
> I second that, I can't believe how well they will perform with different
> firmware. I was very impressed with DD-WRT on a Linksys WRT54GL.
> 
> Also same applies for my Android based T-Mobile G1. Which runs way
> better and has more software features with the Cyanogenmod than with the
> firmware/version of Android provided by T-Mobile.
> 
(italics)
> Not sure what that means for closed source software going forward, but
> leave hardware to manufacturers and software to the community, for the
> most part.
> 
(/italics)

I'd like to blame Microsoft for that, but I'm afraid it might have
happened anyway.

If you happen across any old TV programs from the 1960's, a common
comedy gag was based on the "Computers don't make mistakes" and the
trouble people had when a computer screwup couldn't be fixed because no
one would admit that computers COULD screw up.

Fast forward to 198x or so. "My program stopped running". "Press Ctrl
+Alt+Del and start over."

We've gone from expecting computers to be infallible to the equally
absurd idea that computers are totally unreliable.

Microsoft's rotten quality standards notwithstanding, consumers these
days are generally eager to take any amount of abuse if they think it
will give them "Always the Lowest Price". Do we even HAVE any
full-service filling stations anymore? OK, admittedly cars don't need
quite the pampering they used to. But that doesn't explain telephone
menus (Your call is VERY important to us!). Or the fact that you can't
return items to the store anymore when you unpack them and more than the
anticipated number of pieces (notice I didn't say "parts") fall out. And
rant, and rant and rant and-getoffamylawn.

Still, the real price isn't any lower if you're trading money for
quality of life. Money, after all, is what you spend to /obtain/ quality
of life. Do you really /want/ "efficient" tasting food? Ah forget it,
you just got back from MickeyD's, didn'tcha? I give up!

But my profession is technology, oriented towards the software end, and
frankly I'm offended by what passes for "passable" quality these days.
One of the biggest reasons that open source has a generally better
reputation than the commercial stuff these days is that in commercial
shops, Quality is Job None[tm]. That "Git 'R Dun!" is the watchword,
that "It shouldn't take that long because All You Have To Do Is...". And
I've said it all before, but sometimes all you can do is keep carping
until people get fed up and demand better. Open-source projects mostly
don't have to meet deadlines, and amazingly enough, people manage to get
things done in a generally realistic amount of time despite that. Then
again, realistic isn't a hallmark of business IT planning. AYHTDI,
y'know.

While I know that some think that the magical Free Market Fairy will fix
everything, there's a lot more than just simple supply-and-demand at
work. Otherwise we wouldn't have allowed ourselves to be led into Phone
Menu Hell. Personally, I've dropped local businesses who installed those
abominations, but they continue to use them anyway. Just not on me.

Remember, the point of any large business isn't actually to make
customers happy. It's to separate people from their money.  Unlike, say,
the corner sandwich shop, they're not just happy to see you come in,
they want the cash. If they can extract cash from you on a regular
basis, so much the better, but it's more important that the profits are
spiraling ever upwards, so spending on development, quality, support,
and so forth (a/k/a "expenses") has to be minimized. They don't /have/
to offer a "superior" product, just one that's insufficiently wretched
that you'll buy it anyway. And when you're dealing with commodity
products, that leaves /plenty/ of room for wretched, unfortunately.

Unless you happen to be one of those fortunate people who can set up
their own factory, you're pretty much in the position of choosing
between evils in many cases. If you're lucky and you do your homework,
you may do OK. If not, I heartily encourage any (legal) way to make
unloading of inferior products onto a susceptible public unprofitable.
Don't just "dumpster" a crap router, demand a full refund and be loud
(but not aggressive) about it. Don't accept second-rate support. Let
people know when something's terrible - and just as importantly - what
could have been done to make it better.

And for FSM's sake, if you can stand telephone queues and phone menus,
donate a little of your lifespan to selecting options that cost THEM
instead of just YOU!

Demand better. Just remember, better usually costs more. Then again, as
I said, if you're trading money for happiness anyway, what have you got
to lose?


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