I am just a big dummy that is coming in late in the game.  Is it possible
that they are sending that IP to a router/modem and the router is doing nat.
If so, is it possible to diable the routing functions and just use this as a
bridge and not a router.  I have seen this before with DSL and some cable
modems.  I have even seen cable modems that have an internal NAT IP, but
also work with the public IP that is assigned to your account. 
Have you called your ISP and asked them how to use your static IP?  
Who is your service provider?  
Is this cable or DSL?
Sorry if you have answered this before.  I am coming in a little late.

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