I have the same behavior with Videotron here in canada.

a power off for 2-3 minutes does the trick everytime.


On Sat, May 10, 2014 at 10:58 PM, Aaron C. de Bruyn <aa...@heyaaron.com>wrote:

> Good to know.
>
> Slightly OT, but why would they have ARP cache timeouts of four hours?
>  What benefit do you get with such high cache times as opposed to the
> obvious support calls you will get when equipment is swapped around?
>
> -A
>
>
> On Sat, May 10, 2014 at 7:55 PM, Moshe Katz <mo...@ymkatz.net> wrote:
>
>> On Fri, May 9, 2014 at 10:56 PM, Aaron C. de Bruyn <aa...@heyaaron.com>wrote:
>>
>>> Spent about an hour beating my head against the wall with this issue,
>>> hopefully this will save others some time.
>>>
>>> We had a stand-alone pfSense router.
>>> We just purchased two machines from ixsystems and were preparing them to
>>> be a failover pair of pfSense routers and then decommission the smaller
>>> older box.
>>>
>>> While we were installing the new servers, the HDD in the old firewall
>>> died.
>>>
>>> We figured we would just get the two new boxes up.
>>>
>>> Plugged them into the Comcast modem and configured everything.
>>>
>>> Comcast assigned us a /28 a while back and we were using a handful of
>>> IPs to access various internal services over HTTPS.
>>>
>>> The /28 looked roughly like:
>>> .1 - router1
>>> .2 - router2
>>> .3 - exchange (CARP)
>>> .4 - remote (CARP)
>>> .5 - VPN (CARP)
>>> .6 - spamfilter (physical machine)
>>> ...etc
>>>
>>> After everything was configured, I had someone test remotely that they
>>> could access the interface for router1 and router2 remotely.
>>>
>>> I then went home to finish up a few config details remotely.
>>>
>>> When I got home, I found I could access router1 and router2 as well as
>>> the physical spam filter, but I couldn't access any of the HTTPS services
>>> on the CARP IPs.
>>>
>>> I checked my NAT rules about 100 times, looked through firewall logs,
>>> and found nothing.
>>>
>>> Finally I connected in to the spam filter (linux box) and ran 'openssl
>>> s_client -connect exchange.example.tld:4433' and noticed it worked
>>> perfectly from a machine on the same WAN segment.   ...but not remotely.
>>>
>>> I called Comcast and had them remotely reboot the modem.  Everything
>>> immediately came up and started working perfectly.
>>>
>>> Hopefully this will save someone time.  Reboot the brain-damaged Netgear
>>> CPE after swapping hardware around.
>>>
>>> -A
>>>
>>
>> Hi Aaron,
>>
>> Most cable modems I have worked with in the US (on Comcast, Optimum, and
>> RCN) all do ARP caching, so you need to reboot them when you change the
>> connected device (or you need to clone the old device's MAC address).
>>
>> Actually though, working with DSL is worse.  Verizon DSL does ARP caching
>> in the Central Office for up to four hours.  I have found that replacing
>> equipment hooked up to Verison DSL, it is best to already be on the phone
>> with Verizon support to have them manually clear the cache.  At least
>> rebooting the cable modem is something you can do yourself.
>>
>> Moshe
>>
>> --
>> Moshe Katz
>> -- mo...@ymkatz.net
>> -- +1(301)867-3732
>>
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>
>
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-- 
Alexandre
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