From: "Warren Cardinal" <[EMAIL PROTECTED]>
[...] another point - is bestbuy.com losing customers because their text
size is
small and you cannot resize it? I think NOT. If customers complain - and we
all know they do - they would do something about it. If you want large
text, decrease your resolution. [...]
---
I have to disagree. If the Best-Buy site isn't very usable it is pretty much
guaranteed their online market penetration isn't a good as it could be.
People will leave the site and shop elsewhere. To think people would take
the time to file a complaint isn't realistic. If you go to a site and it has
an issue, do you take the time to notify them and explain the situation?
People tend not to complain as much as you think. If they can't negotiate
the site they probably won't struggle to find out how to lodge a complaint.
Moreover people lack time and patience. If I have a problem with one of my
sites I usually have discover it/figure it out for myself unless a friend
catches it.
Instead of complain, people tend to just leave and find something they can
use.
Making a site usable in 800x600 should have little bearing on how stunning
the design is. To me design is one of the most important aspects of a site.
But that doesn't mean it can't be accessible and usable. It is a challenge
at times, but without challenge we wouldn't learn and grow.
This sort of leaves us with two choices when making a site: Make it usable
to all, or not. Design shouldn't play that big of a role in the formation of
that question's answer..
Sincerely,
Mike Cherim
http://green-beast.com/
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